Major Telecommunications Client



• Superior customer service and technical skills
• Experience with cellular phones or providing billing
• Excellent interpersonal and written communication
• Advanced problem solving competency
• Ability to adapt to constant change
• Capability of multi-tasking to utilize multiple internal
IT systems

Program primarily involves the handling of Customer Care and Billing inquiry call
types; however, there will be some calls requiring some basic troubleshooting, explanations
regarding Network and Coverage issues, and retention activities.
Top Call Types include:
• Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and
• Strive to resolve customer issues with one call resolution
• Offer alternative solutions where appropriate with the objective of retaining customer’s business
• Handle business transactions in connection with activation of new customer accounts
• Communicate with customers using web-based tools and demonstrates the associated proficiency in
typing and grammar
• Make financial decisions to protect/collect revenues and adjusts customer accounts

Pay – $12.40 – 15.50 per hour