This position primarily involves the handling of Customer Care and Billing inquiry call types; however, there will be some calls requiring some basic troubleshooting, explanations regarding Network and Coverage issues, and retention activities
.
Top Call Types include:
•
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and
professionalism
•
Strive to resolve customer issues with one call resolution
•
Offer alternative solutions where appropriate with the objective of retaining customer’s business
•
Handle business transactions in connection with activation of new customer accounts
•
Communicate with customers using web
–
based tools and demonstrates the associated proficiency in
typing and grammar
•
Make financial decisions to protect/collect revenues and adjusts customer accounts
If this position looks like a good fit for you please contact us today!
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I am interested in working at home. I have been working at home now for 2 years and the company that I work for is moving the project overseas and am looking for another work at home opportunity. Could you please email the information
Hello Cindy please come to our webinar tonight at 6:30 pm EST.