Wireless Telecommunication Company looking to fill Many Positions


This position primarily involves the handling of Customer Care and Billing inquiry call types; however, there will be some calls requiring some basic troubleshooting, explanations regarding Network and Coverage issues, and retention activities
Top Call Types include:
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and
Strive to resolve customer issues with one call resolution
Offer alternative solutions where appropriate with the objective of retaining customer’s business
Handle business transactions in connection with activation of new customer accounts
Communicate with customers using web
based tools and demonstrates the associated proficiency in
typing and grammar
Make financial decisions to protect/collect revenues and adjusts customer accounts
If this position looks like a good fit for you please contact us today!