This position primarily involves the handling of Customer Care and Billing inquiry call types; however, there will be some calls requiring some basic troubleshooting, explanations regarding Network and Coverage issues, and retention activities
.
Top Call Types include:
•
Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and
professionalism
•
Strive to resolve customer issues with one call resolution
•
Offer alternative solutions where appropriate with the objective of retaining customer’s business
•
Handle business transactions in connection with activation of new customer accounts
•
Communicate with customers using web
–
based tools and demonstrates the associated proficiency in
typing and grammar
•
Make financial decisions to protect/collect revenues and adjusts customer accounts
If this position looks like a good fit for you please contact us today!