This position primarily involves the handling of Customer Care and Billing inquiry call types; however, there will be some calls requiring some basic troubleshooting, explanations regarding Network and Coverage issues, and retention activities

.

Top Call Types include:

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Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and

professionalism

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Strive to resolve customer issues with one call resolution

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Offer alternative solutions where appropriate with the objective of retaining customer’s business

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Handle business transactions in connection with activation of new customer accounts

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Communicate with customers using web

–

based tools and demonstrates the associated proficiency in

typing and grammar

•

Make financial decisions to protect/collect revenues and adjusts customer accounts

If this position looks like a good fit for you please contact us today!