PAY:

$10 per hour with a 10 to 30% increase for bonus performance, $2 per call

MIN REQ HRS:

15+

Certification Duration – 8/21/17 – 10/6/17 • Instructor led & self pace 8/21/17 – 9/28/17 • Mock Call 9/29/17 • Live Call Taking Phase 10/2/17 – 10/6/17 • Start Earning Service Revenue 10/2/17

Class Times Offered • 9:00am – 1:00pm EST OR • 6:00 PM – 10:00 PM ET

A Cruise Line client is looking for virtual agents to handle on a daily basis for the Direct Sales Program:

Direct Sales Calls:

• Inbound calls for assistance with booking a cruise from client’s customers.

• Inbound calls for assistance with cruise specific questions, quotes and more!

• Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.

• Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.

• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives. Casino Calls:

• Inbound calls for assistance with client specific promotions from client’s customers. • Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.

• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives. 4

Basic Program Equipment

• Windows 7 (32 & 64 Bit), 10 are supported • Note: Windows 8, 2000, XP and MAC OS NOT currently supported • Noise cancelling headset • recommends dual monitor configuration. • Additional requirements may be found in the Portal • Client requires screen resolution to be a minimum of 1280 X 1024” • Additional requirements may be found in the Systems and Equipment Policy