Reviews are all about credibility and transparency. When you have review widgets that place positive reviews on your website you also boost SEO. 80-90% of potential customers look at reviews to make decisions about whether they will buy your services and products. Are you the trusted expert?
When you send your review request it should be immediately after YOUR CLIENTS experience with your business. This will help you capture their candid thoughts and the emotional gratification of that experience to share with hundreds who are looking for resolve with the same pain point! CHA-CHING! SECURE THE BAG!
Respond quickly to any reviews to show you care about customer satisfaction. It also helps to address negative reviews and provide a resolution expediently and learn how to address areas of improvement. Automated responses are the best feature of review apps to maximize customer retention.
SMS/TEXT , widgets and email are the most effective Ways to capture your reviews. These should be connected to websites where you know your customers look the most. Facebook, Google my Business, a page on your website just for testimonials and other directories.
Look for the free tool kit to take our review app for a drive FREE for 30 days!
Turn those customers into brand ambassadors to secure and increase customer acquisition, transparency, trust and visibility.
Make sure that you update your local business listing and information starting with N.A. P’s. This is an acronym for name address and phone number. This information should be accurate and consistent for data aggregators to pull your information from relative sources all over the Internet. The Rank of small and medium sized businesses in local searches significantly rely upon the accuracy of its NAP data across the web.
50 percent of mobileusers are most likely to visit a business after conducting a local search, while 34 percent of consumers on tablets or computers will go to a store. This ultimately results in sales for many businesses. If your business listing information is accurate and consistent then the information is a trusted source to the four major aggregators like Nuestar/Localeze, Infogroup, Factual and Foursquare and it helps to:
*Rank your SEO higher * Keep you ahead of competition *Maximize visibility on apps like waze, Google, Bing, Yelp etc *Give you local presence
Inconsistent listings reduce visibility and disrupt a business’ ability to rank well in relevant local searches.
You may not know it but you can be listed on hundreds of sites but if the information Isn’t updated, correct and monitored you risk losing accessibility to hundreds of customers!